Gaya APA
Tjiptono, F.
(2017).
Service Management mewujudkan layanan prima
(
Edisi 3)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service Management mewujudkan layanan prima".
Edisi 3
Yogyakarta:
Andi Offset,
2017.
Text.